All of our trackers carry a guarantee to be free of any manufacturing defects for a period of 24 months from date of purchase. If the product is within the first 30 days then the return to us is free of charge. After this period the purchaser will be responsible for ensuring that the item gets back to us.
All batteries carry a reduced 6 month warranty period.
If a product should fail within this specific warranty time, the product can be:
- – Repaired
- – Replaced with a new product
- – Replaced with an equivalent repaired product fulfilling the same functionality
- – We can also look to repair products that are out of warranty at an agreed cost.
When the item you received from us does not meet your needs, it is easy to return for a full refund.
We offer a free return within 30 days.
You can return your item when:
- The item does not meet your expectations;
- The item was delivered damaged.
SIM cards which have been activated (more than 1mb of data consumed) cannot be returned.
To initiate a return, please contact our support staff using the email address provided or by using the contact us page on the website.
When returning an item, please make sure that it is in a good condition, unassembled and in its original packaging. If the items are not in a state where they can be resold, it may not be possible to accept the return.
We will send you a suitable pre-paid label to attach to the outside of packaging and the item then needs to be taken to a local post office.